We were very busy here at Milne Library this summer and we wanted to make you aware of some changes that may affect your return this semester. The Reference Desk and the Circulation Desk have been merged into a Single Service Desk and we have created a new consultation area for student and faculty research questions.
Our goal is to integrate our multiple service desks into a single service point staffed by student workers and library support staff who will handle all unscheduled library queries ranging from check-in and check-out questions, to IDS and Tech help questions, to on-the-spot reference questions. Students and staff have been trained to handle any basic questions from our patrons. All questions that they may find themselves unable to answer will be referred to the appropriate department.
The Reference Desk has been transformed and expanded into an enclosed research area adjacent to the main service desk. This area has all of the appropriate technology and other materials conducive to a complete reference interview. Scheduled research consultations, already a popular service with students and faculty, will be heavily promoted and are expected to continue to thrive and expand in this new model. For at least the first year, a reference librarian will remain on duty in this new research area available for walk-in reference questions.